COVID-19 POLICY – WE REMAIN OPERATIONAL
What is the situation?
PWP Industrial is a critical part of the supply chain that supports essential industries including Food, Energy and Emergency & Health Services.
Customers include manufacturers producing medical equipment, food processing machinery, national defence equipment, energy and water/sewage management solutions; it is crucial the company remains functioning during the Covid-19 crisis.
Can I collect from your warehouse?
The answer is yes but due to the Covid-19 restrictions all collections must be pre-ordered and in the case of non-account customers, paid for in advance. Our trade collection counter is currently closed so all items are to be collected from Goods In.
What areas do you deliver to?
The answer to this is simple: all of them! We have the capabilities to deliver our products worldwide.
Can I specify a delivery date or time?
Yes, as we use the courier network we can offer a range of options – Please ask at the time of ordering!
Do you accept card payments?
Yes, we accept most major credit cards except for American Express.
Can we pay by BACS?
Yes, BACS Payments are not a problem.
What are your payment terms?
Credit Account Payment Terms are 30 days from the end of the month.
Do you accept PayPal?
Unfortunately, we do not accept Paypal payments at this time.
PLACING AN ORDER
Do I have to have a trade account to order?
No, anyone can purchase from PWP Industrial! Orders for customers without a credit account require payment before despatch and any special order items are non-returnable.
How can I place an order?
Add items to your enquiry basket on the website and once this has been submitted a member of our sales team will be in touch with you. Alternatively, orders can be placed by phone, email, or post.
Is there a carriage charge?
Most orders for UK delivery above £50 net are without a carriage charge and despatched on a next working day courier. Special requirements such as timed delivery or same-day delivery are chargeable.
Do your prices include VAT?
All of our quotations and pricing is net of VAT.
How late can I order for next day delivery?
Orders placed by 3:00pm are eligible for next day delivery.
How do I open an credit account?
Download and complete the Account Application Form and email this along with a copy of your company letterhead to [email protected] Our accounts department will process your application in accordance with PWP Industrial’s internal procedures.