Customer Information

COVID-19 Policy - We remain operational

PWP Industrial is a critical part of the supply chain that supports essential industries including Food, Energy and Emergency & Health Services.
Customers include manufacturers producing medical equipment, food processing machinery, national defence equipment, energy and water/sewage management solutions; it is crucial the company remains functioning during the Covid-19 crisis.

Delivery

The answer is yes but due to the Covid-19 restrictions all collections must be pre-ordered and in the case of non-account customers, paid for in advance. Our trade collection counter is currently closed so all items are to be collected from Goods In.

The answer to this is simple: all of them! We have the capabilities to deliver our products worldwide.

 

 

Yes, as we use the courier network we can offer a range of options – Please ask at the time of ordering!

Payment

Yes, we accept most major credit cards except for American Express.

Yes, BACS Payments are not a problem.

Credit Account Payment Terms are 30 days from the end of the month.

Unfortunately, we do not accept Paypal payments at this time.

Placing an order

No, anyone can purchase from PWP Industrial! Orders for customers without a credit account require payment before despatch and any special order items are non-returnable.

Add items to your enquiry basket on the website and once this has been submitted a member of our sales team will be in touch with you. Alternatively, orders can be placed by phone, email, or post.

Most orders for UK delivery above £50 net are without a carriage charge and despatched on a next working day courier. Special requirements such as timed delivery or same-day delivery are chargeable.

All of our quotations and pricing is net of VAT.

Orders placed by 3:00pm are eligible for next day delivery.

 

Your account

Download and complete the Account Application Form and email this along with a copy of your company letterhead to [email protected]. Our accounts department will process your application in accordance with PWP Industrial’s internal procedures.